FAQ

We directly bill all dental insurance. You will only be responsible for the difference that the insurance does not cover.

When visiting the dentist, it’s the dentist’s role to make a treatment plan based on your oral health needs. If you don’t have insurance, our clinic will work with you to break down the treatment plan into stages that are financially manageable.

We completely understand that dental anxiety and phobias are common concerns, and we prioritize our patients’ comfort and well-being. To address these concerns, we employ a patient-centred approach:

1. Open Communication: We encourage open and honest communication so that we can understand your concerns and tailor our approach to your needs.
2. A Caring Environment: Our team is trained to create a warm and welcoming atmosphere. We aim to make your experience as comfortable as possible from the moment you step into our clinic.
3. Education: We take time to explain procedures thoroughly and use visuals. Knowledge often alleviates fear, and we’re here to answer any questions you may have. 
4. Progressive Treatment Plans: We can break down complex treatments into manageable steps, allowing you to proceed at your own pace.
5. Relaxation Amenities: Our clinic is equipped with soothing music, comfortable seating, TV, and aromatherapy to help you relax during your appointment.
6. Empowerment: We empower you to take breaks or signal for assistance during procedures if you need to.
7. Respect for Your Boundaries: We respect your boundaries and will never proceed with any treatment unless you are fully comfortable and ready.

Please arrive 10 minutes early to fill out new patient forms.

There are three parts to your first appointment – a comprehensive exam, cleaning, and treatment planning.

1. Comprehensive Exam: Our dentist will perform an exam of your head, neck, teeth, and gums to identify areas that need attention. Upon completion of the clinical exam, we will take x-rays which will allow us to identify any issues not visible to the naked eye.
2. Cleaning: Using ultrasonic scalers and hand instruments, we gently remove any hard and soft deposits. This is followed by polishing to remove any stains. The last step is a fluoride varnish to help protect and strengthen your teeth against cavities.
3. Treatment Plan: As part of ensuring your long-term oral health, our dentist will discuss and go over any recommendations to address areas of your mouth that may need attention or treatment.

How often you need to have X-rays depends on your oral health. A healthy adult who has not had cavities or other problems for a couple of years probably won’t need X-rays at every appointment. If your dental situation is less stable and requires monitoring, you may require more frequent x-rays.

If you’re not sure, please don’t hesitate to ask. Dental X-rays are a vital tool for us to ensure that small problems don’t develop into bigger ones.

How often depends on your oral health needs. The goal is to catch small problems early. For many, this means a dental exam every six months. Our dentist and hygienists may suggest that you visit more or less often depending on how well you care for your teeth and gums, problems you have that need to be checked or treated, how fast tartar builds up on your teeth etc.

Our clinic encourages your child to visit the dentist within 6 months of the eruption of the first tooth or by one year of age.

A positive dental experience is important especially if it’s your child’s first visit. Early dental care ensures the healthy development of teeth and good dental hygiene habits.

If your child is under 2 years old and it’s their first visit to the dentist, we offer Happy Visits (no charge)!